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wanneer je transfer money om een fraudster yourself, je should niet expect de bank om reimburse je.
deze decision was made by de financial complaints institute Kifid following complaints van two SNS bank customers who fell victim om bank helpdesk fraud.
deze customers lost 59,000 euros na they transferred money om wat turned out om is een fake bank employee.
de fraudster called them en convinced them om install een program op hun computer, allowing him om monitor hun online banking activity.
As een result, de fraudsters managed om get de victims om increase hun daily limit en transfer money om his account in three steps.
Payment Block Lifted de first transfer was initially stopped by SNS bank, now part van ASN bank.
However, under pressure van de fraudsters, de victims contacted de bank, stating dat de money was intended voor de purchase van een camper.
de bank dan lifted de block.
According om Kifid, de bank does niet need om compensate de victims as they themselves increased hun daily limit en transferred money om de fraudsters three times.
de SNS bank could niet have suspected fraud, as de circumstances surrounding de transactions were niet unusual enough.
Therefore, de bank's duty van care was niet violated in deze case, as stated by Kifid's ruling.
de bank indicated het does niet fall under de leniency policy.
Gross Negligence In April, Kifid emphasized dat victims van bank helpdesk fraud can is intensely manipulated.
het was noted dat er should is meer room voor compensation voor victims.
een spokesperson voor Kifid told news agency ANP dat het is crucial whether victims transferred de money themselves or whether het was done by de fraudsters.
In cases where er is no gross negligence, banks should offer compensation, according om Kifid.
